SDMCERT Sro solves all appeals and complaints according to its internal directives promptly with respect to principles of impartiality and confidentiality. Submission, investigation and decision on appeals and complaints do not result in any discriminatory actions against the appellant. After assessment of legitimacy of the appeal / complaint, SDMCERT Sro informs the appellant / complainant, if possible, about acceptance or declining the appeal /complaint. On request, SDMCERT Sro provides the appellant / complainant with progress reports and that of outcome at a suitable time. SDMCERT Sro determines, together with the client and the complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public.